FAQs

Google Rating

4.9

Based on 3802 reviews

Sarita KoebergMar 10, 2026

Honestly, Junk2Go was extremely responsive. With very short notice, they were able to fit me in, sen…

Lisa WaltonMar 10, 2026

Great service, at a good price. Efficient friendly team in the office and on the ground. Definitely …

Gideon SugarmanJun 21, 2022

Excellent service. No hassles. Friendly team who work to get the job done quickly. Highly recommende…

Bruce RichardsonApr 11, 2024

Good friendly service

Anna ToveyMar 09, 2026

Excellent service!! The guys came at the time they said they would and cleared everything quickly, s…

Maureen HarrisNov 08, 2018

This is a really good service - prompt , tidy, reliable, the team keep in touch and all with a smile…

S EAug 23, 2025

Update: I recently used Junk2Go for a full estate clearance and had a very good experience. When I w…

FionaMar 06, 2026

Fantastic staff and service from booking to pick up.

Nick HainesMar 06, 2026

Fast efficient service so good to deal with ,A nasty pile of garden waste gone

Melanie MitchellMar 05, 2026

I would highly recommend Junk2Go for collecting any rubbish you have. They came at short notice and…

Ray White Half Moon BayMar 05, 2026

The guys arrived early and were quick to take away the office rubbish. So easy to book and execute. …

Lynley TierneyMar 04, 2026

quick, efficient and very easy to deal with - with definitely use them again soon

Gary StewartMar 02, 2026

Prompt service at a reasonable price . What more could you ask for .Very tidy too.

Lyndon CowanFeb 24, 2026

Effortless service

ellen ryanFeb 23, 2026

Great service from the guys Lauti and Fani. Very professional and friendly in removing my junk, mad…

John MorrisDec 19, 2023

Prompt service, excellent guys who moved a large broken trampoline from our back deck.Highly recomme…

Beverley MontgomerySep 13, 2023

The staff members were polite friendly and went about the collection very proficiently. They were ti…

Colin HayesFeb 22, 2026

Great service, great crew.

Digby HFeb 22, 2026

Great service! Easy to book, turned up at the time stated, pick up was quick and efficient. Impress…

Deek CowanFeb 22, 2026

Top team that powered through my junk and filled it in no time relieving me if many trips to recycli…

KarenFeb 21, 2026

No comment available

Sheryl KingFeb 21, 2026

Good fast service

Helen WhitcherFeb 20, 2026

No comment available

Trish RogersFeb 19, 2026

Prompt service, happy and informed staff, job done with ease. Immediate payment done professionally-…

Jo FitchewFeb 19, 2026

Great, friendly service. Very happy.

Kevin ReeveFeb 18, 2026

Izzy and plipe are amazing sorting out our basement. Highly recommend.

Damien IerikoFeb 18, 2026

Great job and service of getting rid of rubbish and othe stuff. Highly recommend

Axel MertensFeb 17, 2026

Polite , punctual and value for money!

Joanna LaoFeb 17, 2026

No comment available

BrianPerry AdminFeb 17, 2026

We use Junk 2 Go for both work and personal, they are super easy to deal with, clear and great commu…

Yvonne CarbisFeb 16, 2026

Fast, efficient and friendly

Shane McLennanFeb 15, 2026

Great service, fast, efficient. I have used your service twice now & the teams that have carried ou…

Shelley HughesFeb 14, 2026

These guys are amazing. Right from initial email query communication was fast and clear. When Fani a…

Doug TurnerFeb 14, 2026

A great service. I & L cleared the boxes in record time, after arriving jon time just as we hoped. T…

Nici BarnettFeb 14, 2026

Excellent service, removed huge fridge freezer which had died. Very professional workers and great c…

Alison PayneFeb 13, 2026

Excellent communication and service. Would happily use again and refer to others.

John & Margaret ReadyFeb 13, 2026

Prompt, efficient service. A positive experience, highly recommended.

Astrid AtlaszFeb 12, 2026

Excellent. Thank you

Vanessa CostarFeb 10, 2026

Amazing service from start to finish. The team was friendly, professional, and highly methodical, ex…

Annu AiyerFeb 09, 2026

My phone call was attended very quickly for a public holiday and it was easy to make the appointment…

pauline hodgeFeb 05, 2026

Men were great,on time and very helpful

Morné Janse van RensburgFeb 05, 2026

Fast easy online booking. Super quick and hassle free pickup by friendly staff. All round good exper…

Trisha VFeb 05, 2026

Easy, fast, and efficient. Really appreciated how they make it so easy for their customers - no fuss…

Anu MathewsFeb 04, 2026

Good work, all done perfectly and would recommend for anyone interested.

Lyn StevensFeb 04, 2026

We were really impressed with the prompt and efficient service of the team, Isi and Andrew. Both wer…

Cheyenne WatkinFeb 04, 2026

No comment available

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1. What do you do?

We remove rubbish and junk from just about anywhere – from houses, shops, offices, schools, cafes, building sites, after events, garages, storage facilities, lock ups etc. Our service includes all the loading and we clean up afterwards!

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2. What types of rubbish do you remove?

You name it we remove it! We remove household furniture and appliances like beds, chairs, couches, ovens, fridges, dryers, washing machines, tables, etc. We can also clear up paper, cardboard boxes, office junk, garden waste, renovation waste and so much more! 

However, we do not remove hazardous material like solvents, motor oils, petrol cans, gas bottles, asbestos etc. To confirm if we can take what you need to remove please call us at 0800 586 524, our rubbish removal experts can also advise you how to get rid of this type of waste if needed.

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3. How much notice do you need?

We have trucks available the same day, and in most cases, we can do the job a few hours after you call (we have done removals within 1 hour of the call). We do appreciate as much notice as possible, especially for early morning or late into the evening jobs. By giving plenty of notice, you have a better chance of getting a removal on the date and time that is most convenient for you. 

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4. Why use your service when we can hire a skip or a trailer?

Who wants to spend their free time loading a skip or trailer with rubbish? Our service is very efficient, making your rubbish disappear in minutes! Also, you only get charged for the rubbish we take away, whereas with a skip bin, you pay for the skip regardless if you fill it or not.

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5. Do we have to be at the premises for you to remove the rubbish?

Not at all! Once our rubbish removal experts are onsite, we can call or text you with the quote for approval. If you are happy with the quote, we can take away the rubbish on the spot and our office will call you to process the payment through credit card over the phone or send an invoice for pre-approved clients.

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6. Can you give us an accurate quote over the phone?

When you contact us, we will ask you a few questions about your rubbish and based on the information you provide we can sometimes give you an estimate of the cost. The exact cost of the removal will be provided by our rubbish removal experts onsite once they have seen the rubbish.

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7. How do you charge?

In most cases we charge by volume and and loading time, however differing factors can come into play. If the rubbish is particularly heavy (soil, concrete, etc.) flatbed rates apply. Call us to find out more. 

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8. How do we pay you?

Our preferred method of payment is through EFTPOS or any valid NZ credit card, we do not accept cash. Please note that all jobs need to be paid at the same time or right after the job is carried out while the team is onsite. 

We do offer 7 days and 20th of the month account terms for pre-approved commercial clients.

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9. What do you do with the rubbish and junk collected?

Reusable goods are recycled where possible and redistributed back into the community.

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10. Are you insured?

Yes, we are a fully licensed and insured company.

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11. How much do we charge for skip bin hire?

Currently we do not provide a skip bin or wheelie bin hire service. What we offer you is an easier alternative to this. We will do all the hard work for you by loading the junk and rubbish into our trucks and make sure to clean up after.

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12. Where is your office located?

Our head office is based in Rosebank Road, Avondale, Auckland.

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13. How big are your junk removal trucks?

Our junk removal trucks hold approximately 9 cubic meters of rubbish and waste (the same size as a standard large size skip).

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14. Do your junk removal teams work on Saturdays?

Our teams are generally available for Saturday jobs from 8AM to 4PM (earlier and later if needed). Call us free on 0800 586 524 to check availability in your area.

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15. What are your normal hours of operation?

We are open for business 6 days a week (Monday to Friday 7am to 7pm and Saturday 8am to 4pm). Sundays are by special arrangement only. Please note we are very flexible and often carry out early morning and late evening removals to meet customer demands.

 

Opening Hours

Monday to Friday
7am – 7pm

Saturdays
8am – 4pm

The opening hours are a guideline. We often work early morning and late into the evening to meet our clients’ needs especially for after hours commercial work.

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16. How soon should I book my appointment?

The sooner the better! At Junk2Go, our schedule tends to fill up quickly, so the sooner you can set an appointment the better chance you’ll have at getting a time that is most convenient for you. Of course, booking in advance is not always possible that is why we carry out many junk removals on the day and often within a 2 hour period from call to removal.

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17. Should I be prepared to help the junk removal team load my junk and rubbish into the junk trucks?

ABSOLUTELY NOT! You should be prepared to put your feet up and relax, go for a coffee or take time to do some shopping.

Our junk removal experts will load up and take away rubbish from your home or business. When we are on the scene, we will do all the work for you! After all, that’s part of our service.

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18. How and when should I pay?

Junk2Go rubbish removal service accepts payment after the job is complete. We accept many forms of payment, including credit card (MasterCard and Visa) or via EFTPOS. We do not accept cash. We are able to offer invoice terms for pre–approved clients.

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19. How do I arrange an account with you? And what information do you require to do so?

We can certainly open a commercial account after a successful application, simply email us with your requests at [email protected].

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20. What areas do you service?

We have rubbish removal experts ready to help Auckland-wide! For more information on the areas we service, please check out areas we service.

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