FAQs

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0800 586 524

Google Rating

4.9

Based on 3033 reviews

Anshuman BhaduriFeb 09, 2025

Good communication. Prompt rubbish removal, within two days of booking.

Ariel CottanFeb 08, 2025

Great service...quick and easy.

Kate CapiralFeb 08, 2025

Highly recommended service, very reasonable price. The guys were very friendly and professional! We …

Kimberley MauriceFeb 08, 2025

Junk 2 Go were amazingly easy to use, I booked them a few days before hand, the guys show up within …

Violet Mamaia (Vai)Feb 08, 2025

Very happy with the service I received from Junk2Go. Will definitely be calling them again. Thank yo…

Astrid CowardFeb 05, 2025

Fast and professional. Pick up of my mattress was hassel free. I liked the fact that I could organis…

Phillip KershawFeb 05, 2025

Great service. Quick, convenient and easy

LishFeb 05, 2025

No comment available

Joanne RichdaleFeb 04, 2025

No comment available

Malcolm JohnstonFeb 04, 2025

Friendly no fuss service. Would happily use them again.

Sally LevieFeb 03, 2025

Excellent service. Very punctual and tidy. Small load but considering how much time and double handl…

Christine CampbellFeb 01, 2025

Junk2Go to the rescue again, removing a cubic metre bag of household junk the weekend before builder…

michelle woodFeb 01, 2025

The two gentlemen who took away all my rubbish were so lovely and polite. Would definitely use Junk2…

Kelly MFeb 01, 2025

I contacted 3 junk removal companies to haul away boxes from our garage after moving to a new house.…

Caitlyn KolumbanFeb 01, 2025

Top-Notch Service With a Personal Touch! I can't say enough good things about Junk2Go! From start t…

Kim BaldwinJan 29, 2025

After seeing the truck loading up very close to my home, and speaking with driver and home base it w…

Elaine ExlerJan 28, 2025

Phoned this morning for a quote, two fit strong men arrived at 2.20pm the same day. The price was r…

Aneta DezoeteJan 27, 2025

We had a fantastic experience with Junk2G. They were reliable, communicated clearly and promptly, an…

Gregory LakeJan 24, 2025

Very happy the guys were in and out , very friendly they did a excellent job

kay wightJan 24, 2025

The guys were totally professional and did even more than I expected them to do. They removed some v…

Simon LaurentJan 23, 2025

Timely, efficient, courteous service Thanks guys!

Jonathan GardinerJan 23, 2025

Great service, showed up on time, communicated clearly and job was carried out very quickly.

Dennis FarmiloeJan 22, 2025

Needed some rubbish removed within a few days. Rang the number and Bam ! First thing next day ,Truck…

Kym MinchamJan 22, 2025

Always excellent communication, with prompt and efficient service.

Cara LopezJan 21, 2025

Fast and easy to use service. Paid around $140 for removal of couch. I was worried about getting thi…

Reese ParsonsonJan 21, 2025

Came when expected , good communication before they came ,removed all items

Alex KazemiJan 17, 2025

Great work! Arrived on time and all rubbish gathered without any mess. Would use again.

Annabel NewmanJan 17, 2025

Good people,worked efficiently and well worth doing compared with the time and effort for us.

astrid herbertJan 16, 2025

From the first point of contact excellent communication and service!!

Murray and Maxine WardJan 15, 2025

Men arrived on time, removed my rubbish promptly and cleaned up the site. Service was exactly as pr…

Max SkyJan 15, 2025

Punctual pick up, advised 30 minutes b4 by phone and txt. Friendly respectful, helpful with a reason…

Kelly IrwinJan 15, 2025

Quick and efficient, organised rough quote and they came out 2 days later!

Hiro TJan 14, 2025

Their service was quick and it was really smooth to get a booking. The fee was reasonable as well.

Preshika SinghJan 14, 2025

This is my first time I have used a rubbish removal service and I must admit these guys are just fan…

Melissa AllenJan 13, 2025

VERY Highly recommend! Super friendly , cheerful , tidy , careful, respectful BIG strong men- what m…

Rachelle MJan 13, 2025

Great communication and excellent service. The team who came to collect on the day were professiona…

Goran KolonicJan 13, 2025

Awesome work, I had rubbish left from my house move, the team called me before they would arrived, w…

Mary RobinsonJan 13, 2025

No comment available

Ursula FoleyJan 12, 2025

Easy to organise and guys were great on the day thank you!

Caroline JackJan 11, 2025

Thank you so much for your efficient service. The team on the phone and in the trucks are always so …

Russell VickeryJan 10, 2025

Process was really easy to get an estimate of costs and once agreed they moved a very heavy spa pool…

Jan StudholmeJan 10, 2025

Very professional and friendly. I found the whole experience quick and easy to organise. A pleasure …

Marcia WeaverJan 10, 2025

Many thanks to Junk2Go for their excellent work. Highly recommend this company, guys and friendly a…

Jessica MaoJan 09, 2025

Junk 2 Go's service is truly excellent! I found their contact information on Google and left a messa…

Pru WilliamsonJan 09, 2025

The most efficient and time effective team removed 3 truck loads of accumulated rubbish and debris. …

Louise PostlewaightJan 09, 2025

Great service all round - prompt response on enquiry, clear communication on pick up day, job done -…

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1. What do you do?

We remove rubbish and junk from just about anywhere – from houses, shops, offices, schools, cafes, building sites, after events, garages, storage facilities, lock ups etc. Our service includes all the loading and we clean up afterwards!

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2. What types of rubbish do you remove?

You name it we remove it! We remove household furniture and appliances like beds, chairs, couches, ovens, fridges, dryers, washing machines, tables, etc. We can also clear up paper, cardboard boxes, office junk, garden waste, renovation waste and so much more! 

However, we do not remove hazardous material like solvents, motor oils, petrol cans, gas bottles, asbestos etc. To confirm if we can take what you need to remove please call us at 0800 586 524, our rubbish removal experts can also advise you how to get rid of this type of waste if needed.

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3. How much notice do you need?

We have trucks available the same day, and in most cases, we can do the job a few hours after you call (we have done removals within 1 hour of the call). We do appreciate as much notice as possible, especially for early morning or late into the evening jobs. By giving plenty of notice, you have a better chance of getting a removal on the date and time that is most convenient for you. 

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4. Why use your service when we can hire a skip or a trailer?

Who wants to spend their free time loading a skip or trailer with rubbish? Our service is very efficient, making your rubbish disappear in minutes! Also, you only get charged for the rubbish we take away, whereas with a skip bin, you pay for the skip regardless if you fill it or not.

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5. Do we have to be at the premises for you to remove the rubbish?

Not at all! Once our rubbish removal experts are onsite, we can call or text you with the quote for approval. If you are happy with the quote, we can take away the rubbish on the spot and our office will call you to process the payment through credit card over the phone or send an invoice for pre-approved clients.

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6. Can you give us an accurate quote over the phone?

When you contact us, we will ask you a few questions about your rubbish and based on the information you provide we can sometimes give you an estimate of the cost. The exact cost of the removal will be provided by our rubbish removal experts onsite once they have seen the rubbish.

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7. How do you charge?

In most cases we charge by volume and and loading time, however differing factors can come into play. If the rubbish is particularly heavy (soil, concrete, etc.) flatbed rates apply. Call us to find out more. 

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8. How do we pay you?

Our preferred method of payment is through EFTPOS or any valid NZ credit card, we do not accept cash. Please note that all jobs need to be paid at the same time or right after the job is carried out while the team is onsite. 

We do offer 7 days and 20th of the month account terms for pre-approved commercial clients.

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9. What do you do with the rubbish and junk collected?

Reusable goods are recycled where possible and redistributed back into the community.

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10. Are you insured?

Yes, we are a fully licensed and insured company.

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11. How much do we charge for skip bin hire?

Currently we do not provide a skip bin or wheelie bin hire service. What we offer you is an easier alternative to this. We will do all the hard work for you by loading the junk and rubbish into our trucks and make sure to clean up after.

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12. Where is your office located?

Our head office is based in Rosebank Road, Avondale, Auckland.

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13. How big are your junk removal trucks?

Our junk removal trucks hold approximately 9 cubic meters of rubbish and waste (the same size as a standard large size skip).

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14. Do your junk removal teams work on Saturdays?

Our teams are generally available for Saturday jobs from 8AM to 4PM (earlier and later if needed). Call us free on 0800 586 524 to check availability in your area.

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15. What are your normal hours of operation?

We are open for business 6 days a week (Monday to Friday 7am to 7pm and Saturday 8am to 4pm). Sundays are by special arrangement only. Please note we are very flexible and often carry out early morning and late evening removals to meet customer demands.

 

Opening Hours

Monday to Friday
7am – 7pm

Saturdays
8am – 4pm

The opening hours are a guideline. We often work early morning and late into the evening to meet our clients’ needs especially for after hours commercial work.

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16. How soon should I book my appointment?

The sooner the better! At Junk2Go, our schedule tends to fill up quickly, so the sooner you can set an appointment the better chance you’ll have at getting a time that is most convenient for you. Of course, booking in advance is not always possible that is why we carry out many junk removals on the day and often within a 2 hour period from call to removal.

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17. Should I be prepared to help the junk removal team load my junk and rubbish into the junk trucks?

ABSOLUTELY NOT! You should be prepared to put your feet up and relax, go for a coffee or take time to do some shopping.

Our junk removal experts will load up and take away rubbish from your home or business. When we are on the scene, we will do all the work for you! After all, that’s part of our service.

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18. How and when should I pay?

Junk2Go rubbish removal service accepts payment after the job is complete. We accept many forms of payment, including credit card (MasterCard and Visa) or via EFTPOS. We do not accept cash. We are able to offer invoice terms for pre–approved clients.

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19. How do I arrange an account with you? And what information do you require to do so?

We can certainly open a commercial account after a successful application, simply email us with your requests at [email protected].

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20. What areas do you service?

We have rubbish removal experts ready to help Auckland-wide! For more information on the areas we service, please check out areas we service.

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