FAQs

Google Rating

4.9

Based on 4068 reviews

Amanda TunnardAug 26, 2026

Absolutely amazing. Took the guys 5mins and quote was given and rubbish was put on the truck. They w…

brent gibsonAug 25, 2026

The guys called me to let me know they were en route, then they arrived exactly on time, quoted clea…

Mary JonesAug 24, 2026

Would highly recommend Junk2Go for any removal of household and garden items. They are so friendly …

Ivan FAug 24, 2026

Team of two helped to clear out a truckload of unwanted files, books, cardboard cartons, and other r…

Geoffrey TottonAug 15, 2026

They do a good job of making sure all rubbish Is collected and they clean up afterwards

Margo HarsantAug 15, 2026

Use the company without hesitation! You get a quote before they start and nothing is too difficult f…

Catherine & Jon SimpsonAug 15, 2026

We had a terrible situation left behind at a rental property, there were piles of junk and rubbish i…

Tanja RitsonAug 14, 2026

This was the second time we have used Junk2Go's service and again, it was fantastic. The guys who ar…

Vince McShaneMar 30, 2023

Great communication and a speedy job well done. Thanks.

Ruisa PotoruAug 13, 2026

Excellent service from the two furniture removal guys. They were respectful of our home, especially …

Pearl GoulderAug 13, 2026

Fantastic service. Fast, professional and well priced. Would recommend.

Dorothy HiltonAug 13, 2026

Helpful and friendly.

Albany RobAug 12, 2026

Amazing professional and quick service from enquirey to removal.

Vanda IvanovicAug 12, 2026

The online booking system is super easy to use, communication by txt and phone was clear and friendl…

moira fraserAug 10, 2026

Junk2Go was excellent. I booked on Monday and they collected my donation of furniture on Tuesday. Th…

Rob Powell (RobP.)Dec 05, 2021

Quick response for setting up appointment, and then next day service. Excellent quality of work, …

Lilith AddamsDec 27, 2022

Fantastic! These guys took away my enormous pile of rubbish smiling all the way. Absolutely worth ev…

peter WilliamsAug 10, 2026

Whenever I call through I always get the best service from the phone operator named May. She is warm…

Drew ClemasAug 10, 2026

junk to go made it an easy experienced on the phone and in person, with friendly movers and good com…

sylvia marstersAug 09, 2026

Really stressful time moving house after twenty years, amazing how much we had accumulated. Thank go…

Deanne DychincoAug 08, 2026

No comment available

John McGowanAug 08, 2026

Book Junk to Go to pick an unwanted double bed. They came promptly at the requested time and the two…

Nguyen Mai Hoang TamAug 07, 2026

They offer same day pick-up which is great. Came on time and was very quick with the job.

Glen OgilvieAug 06, 2026

No comment available

anna mcnichollAug 06, 2026

Always amazing service

Jenny SinghAug 06, 2026

Super easy. Guys came and loaded up my junk and took it all away. I’m very pleased

Michael HitchcockMay 13, 2023

Friendly, responsive, well priced- all excellent service, exactly on time with superb pre-arrival ph…

Anne StoreyAug 06, 2026

No comment available

Carla GreenAug 06, 2026

Excellent service once again, very prompt and helpful.

Lucy Harrington-SimAug 06, 2026

No comment available

Des KanJan 06, 2026

Arrived on time, cleaned up properly was a big job with lots of dirty rubbish. Very pleased with the…

denise atkinsJul 25, 2022

Responsive and professional within 4 hours. Service exceptional and they redistribute to charities! …

Kyle GoundenAug 06, 2026

We moved and needed a lot of things to be dumped. They came in smashed it out quick, carefully remov…

Karen HollandJun 29, 2024

Excellent service. Competent, good communication and got the job done quickly and efficiently. Highl…

Tony MattsonAug 06, 2026

Excellent service as always from the team at Junk2Go. Quick, efficient, and friendly.

Jim NathanAug 06, 2026

Team took all my unwanted things away and even gave some items to charity which was great to hear. T…

Mary HelliwellAug 05, 2026

No comment available

abrahams kodiAug 05, 2026

In CBD - Quick, efficient same day service and clean up after.

Alan YeAug 05, 2026

Fantastic quick service

Wendy NasmithAug 03, 2026

Really pleasant and helpful. called when they said they would and arrived when they said they would.…

Simon PalmerAug 03, 2026

These guys are great. Stuff sorted and gone. Highly recommended.

Lea CazzanigaJul 30, 2026

The process was so easy, from start to finish. I called, was given a time contractors would arrive, …

Henk Van HelsdingenJul 30, 2026

Thanks for your service. Great treatment from your guys.

MonicaJul 30, 2026

No comment available

Sarah EnglishJul 30, 2026

Really easy to deal with, quick response and turnaround time. Easy payment ... so refreshing after …

Katrina WilliamsSep 13, 2024

So easy to deal with and everyone is super friendly and helpful.

Sarah-Jane RowlandJul 29, 2026

Highly recommend. Great communication regarding arrival time. Speedy and efficient removal of junk. …

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1. What do you do?

We remove rubbish and junk from just about anywhere – from houses, shops, offices, schools, cafes, building sites, after events, garages, storage facilities, lock ups etc. Our service includes all the loading and we clean up afterwards!

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2. What types of rubbish do you remove?

You name it we remove it! We remove household furniture and appliances like beds, chairs, couches, ovens, fridges, dryers, washing machines, tables, etc. We can also clear up paper, cardboard boxes, office junk, garden waste, renovation waste and so much more! 

However, we do not remove hazardous material like solvents, motor oils, petrol cans, gas bottles, asbestos etc. To confirm if we can take what you need to remove please call us at 0800 586 524, our rubbish removal experts can also advise you how to get rid of this type of waste if needed.

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3. How much notice do you need?

We have trucks available the same day, and in most cases, we can do the job a few hours after you call (we have done removals within 1 hour of the call). We do appreciate as much notice as possible, especially for early morning or late into the evening jobs. By giving plenty of notice, you have a better chance of getting a removal on the date and time that is most convenient for you. 

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4. Why use your service when we can hire a skip or a trailer?

Who wants to spend their free time loading a skip or trailer with rubbish? Our service is very efficient, making your rubbish disappear in minutes! Also, you only get charged for the rubbish we take away, whereas with a skip bin, you pay for the skip regardless if you fill it or not.

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5. Do we have to be at the premises for you to remove the rubbish?

Not at all! Once our rubbish removal experts are onsite, we can call or text you with the quote for approval. If you are happy with the quote, we can take away the rubbish on the spot and our office will call you to process the payment through credit card over the phone or send an invoice for pre-approved clients.

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6. Can you give us an accurate quote over the phone?

When you contact us, we will ask you a few questions about your rubbish and based on the information you provide we can sometimes give you an estimate of the cost. The exact cost of the removal will be provided by our rubbish removal experts onsite once they have seen the rubbish.

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7. How do you charge?

In most cases we charge by volume and and loading time, however differing factors can come into play. If the rubbish is particularly heavy (soil, concrete, etc.) flatbed rates apply. Call us to find out more. 

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8. How do we pay you?

Our preferred method of payment is through EFTPOS or any valid NZ credit card, we do not accept cash. Please note that all jobs need to be paid at the same time or right after the job is carried out while the team is onsite. 

We do offer 7 days and 20th of the month account terms for pre-approved commercial clients.

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9. What do you do with the rubbish and junk collected?

Reusable goods are recycled where possible and redistributed back into the community.

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10. Are you insured?

Yes, we are a fully licensed and insured company.

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11. How much do we charge for skip bin hire?

Currently we do not provide a skip bin or wheelie bin hire service. What we offer you is an easier alternative to this. We will do all the hard work for you by loading the junk and rubbish into our trucks and make sure to clean up after.

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12. Where is your office located?

Our head office is based in Rosebank Road, Avondale, Auckland.

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13. How big are your junk removal trucks?

Our junk removal trucks hold approximately 9 cubic meters of rubbish and waste (the same size as a standard large size skip).

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14. Do your junk removal teams work on Saturdays?

Our teams are generally available for Saturday jobs from 8AM to 4PM (earlier and later if needed). Call us free on 0800 586 524 to check availability in your area.

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15. What are your normal hours of operation?

We are open for business 6 days a week (Monday to Friday 7am to 7pm and Saturday 8am to 4pm). Sundays are by special arrangement only. Please note we are very flexible and often carry out early morning and late evening removals to meet customer demands.

 

Opening Hours

Monday to Friday
7am – 7pm

Saturdays
8am – 4pm

The opening hours are a guideline. We often work early morning and late into the evening to meet our clients’ needs especially for after hours commercial work.

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16. How soon should I book my appointment?

The sooner the better! At Junk2Go, our schedule tends to fill up quickly, so the sooner you can set an appointment the better chance you’ll have at getting a time that is most convenient for you. Of course, booking in advance is not always possible that is why we carry out many junk removals on the day and often within a 2 hour period from call to removal.

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17. Should I be prepared to help the junk removal team load my junk and rubbish into the junk trucks?

ABSOLUTELY NOT! You should be prepared to put your feet up and relax, go for a coffee or take time to do some shopping.

Our junk removal experts will load up and take away rubbish from your home or business. When we are on the scene, we will do all the work for you! After all, that’s part of our service.

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18. How and when should I pay?

Junk2Go rubbish removal service accepts payment after the job is complete. We accept many forms of payment, including credit card (MasterCard and Visa) or via EFTPOS. We do not accept cash. We are able to offer invoice terms for pre–approved clients.

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19. How do I arrange an account with you? And what information do you require to do so?

We can certainly open a commercial account after a successful application, simply email us with your requests at [email protected].

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20. What areas do you service?

We have rubbish removal experts ready to help Auckland-wide! For more information on the areas we service, please check out areas we service.

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