FAQs

Google Rating

4.9

Based on 3955 reviews

Anita GokalMay 29, 2026

Professional, reliable, Timely and very respectful. I have booked in many times and have always been…

matt welcomeMay 29, 2026

Excellent service great contact for pick up times and team did an awesome job.

hayley O'CallaghanMay 29, 2026

I had the pleasure of using Junk2Go (North shore) today, and would highly recommend this service. Th…

Sara FordMay 29, 2026

I booked with short notice. The guys arrived with great communication - did the job - all went well…

May TrubuhovichMay 29, 2026

Daniel and Timothy (I think?) were friendly, considerate and attentive to what was most important du…

KSMay 28, 2026

We used Junk2Go recently and were super impressed with the service. From booking to collection, ever…

Glyn EastMay 28, 2026

Very rapid turn around from ordering to delivery

Jean BillingMay 28, 2026

Junk2go has been a pleasure to deal with. Everyone who picked up the phone has been helpful and frie…

Maree LovellMay 28, 2026

Excellent service from the team who picked up the items for removal. Communication from the Junk2Go …

Rebecca ColdicuttMay 25, 2023

So impressed with the team, who arranged a last minute pick up which took them totally out of their …

Team DFMMay 26, 2026

No comment available

Dhaksitha Ben MMay 26, 2026

Professional and friendly service, so easy to book and get the job done. Thank you

Rick JohnstonMay 26, 2026

the two men who turned up were super courtesy and very helpful.

Warwick ManningMay 25, 2026

We use them every year and they are always right on their game. Excellent service and very courteous…

Chris LeonardJul 08, 2021

The Junk2Go team were able to remove a house load of old furniture and unwanted items...turned up wh…

Sandy WaworisMay 25, 2026

Wonderful service the guys that came Lauti and Timothy were so patient and helpful I was so impresse…

Pritesh NanavatiMay 23, 2026

Great Service. Very helping team mates pick up was on 21/05. Thanks.

KarenMay 23, 2026

Great service - friendly, fast & efficient. All staff were so helpful from the moment I rang.

KMay 23, 2026

No comment available

Shirley HarrisMay 23, 2026

The 2 guys were friendly, helpful and so great to have a clean out of lots of stuff collected over t…

Matt ThomasOct 19, 2025

No comment available

Anna HoldernessApr 23, 2021

Junk2go helped me clean out my storage unit so I could downsize it. They consistently kept in excell…

Deb RobinsonMay 23, 2026

Fast efficient service Thanks

Rachel ShaskeyMay 23, 2026

We had two lovely men come and remove our junk and they were so efficient. We had some issues with a…

Elaine CollinsMay 22, 2026

At short notice and as always arrived and did a great job. With a smile too!

MarkMay 22, 2026

Very efficient and site left clean after removal of the spa

Nane RioMay 22, 2026

No comment available

Nick SheppardMay 22, 2026

Excellent service. Would definitely use again.

Barbara IronmongerMay 22, 2026

Highly recommend these guys. Communication from everyone was fantastic & timely. The guys were extre…

shane reaganMay 21, 2026

Great service and price. The guys came a took away trash from my grandparents place in less than 15 …

Vicky LourensMay 21, 2026

Such an epic service! I called the team and they were at my house in 15 mins removing my old oven wh…

Keith PeardMay 21, 2026

guys come in with a truck and take away all our junk. Just what we requested. Friendly and respectfu…

Susan CurnowMay 21, 2026

Always excellent service, prompt, reliable, polite. We have used them for years.

Alida CombrinkMay 21, 2026

Easy to deal with. Had no issues

Michelle SteynMay 21, 2026

Thanks Junk2Go you always do a efficient and quick job it is a pleasure using your services.

Peter StephensMay 20, 2026

Great job prompt, polite and thorough

Darnielle SilverMay 20, 2026

Great customer service on the phone and in person - friendly, polite and efficient!

Clare KelsoMay 20, 2026

I really love their service. Nothing is too much trouble. Their staff are friendly, their pick up …

Candy WordenMay 20, 2026

So easy to arrange a collection and booking updates excellent. Thanks for the great service, made m…

Daniel JosephMay 19, 2026

Great service. Reliable and very good communication from them. I would use their services again.

Sally SpalterMay 19, 2026

Quick and thorough service plus was able to turn up within the same week. You guys helped make my ho…

Gillian WalterMay 19, 2026

Really pleased with the service, quick to reply, and collection was a breeze. Very fairly priced to…

Hira HunapoMay 18, 2026

As requested, Junk2Go cleared everything out and did a great job. All at an affordable price. My on…

Simon BrownMay 18, 2026

We use Junk2Go regularly for our service business. Always a please dealing with them. Staff on the…

PDP StudioMay 18, 2026

Great service. Very easy and will use them again.

Barbara MillerMay 18, 2026

I have used Junk2Go for removal and disposal services for many years now. They are my go-to for any …

Loretta helleurMay 18, 2026

Prompt , friendly service. No hassels, great ! Thank you

Brent ArdernMay 18, 2026

I have used the Junk2GO service many times. I have always been impressed with their perfect sized tr…

Carol DajiMay 17, 2026

We booked just a day in advance and were able to secure a spot. Communication was excellent—they kep…

Michelle StanboroughMay 16, 2026

Excellent job. Excellent communication. Thank you.

light-bulb Rubbish removal in your inbox

Stay on top of your rubbish, sign up to our emails. 

We respect your privacy. Your email is safe with us.

1. What do you do?

We remove rubbish and junk from just about anywhere – from houses, shops, offices, schools, cafes, building sites, after events, garages, storage facilities, lock ups etc. Our service includes all the loading and we clean up afterwards!

BACK TO TOP
2. What types of rubbish do you remove?

You name it we remove it! We remove household furniture and appliances like beds, chairs, couches, ovens, fridges, dryers, washing machines, tables, etc. We can also clear up paper, cardboard boxes, office junk, garden waste, renovation waste and so much more! 

However, we do not remove hazardous material like solvents, motor oils, petrol cans, gas bottles, asbestos etc. To confirm if we can take what you need to remove please call us at 0800 586 524, our rubbish removal experts can also advise you how to get rid of this type of waste if needed.

BACK TO TOP
3. How much notice do you need?

We have trucks available the same day, and in most cases, we can do the job a few hours after you call (we have done removals within 1 hour of the call). We do appreciate as much notice as possible, especially for early morning or late into the evening jobs. By giving plenty of notice, you have a better chance of getting a removal on the date and time that is most convenient for you. 

BACK TO TOP
4. Why use your service when we can hire a skip or a trailer?

Who wants to spend their free time loading a skip or trailer with rubbish? Our service is very efficient, making your rubbish disappear in minutes! Also, you only get charged for the rubbish we take away, whereas with a skip bin, you pay for the skip regardless if you fill it or not.

BACK TO TOP
5. Do we have to be at the premises for you to remove the rubbish?

Not at all! Once our rubbish removal experts are onsite, we can call or text you with the quote for approval. If you are happy with the quote, we can take away the rubbish on the spot and our office will call you to process the payment through credit card over the phone or send an invoice for pre-approved clients.

BACK TO TOP
6. Can you give us an accurate quote over the phone?

When you contact us, we will ask you a few questions about your rubbish and based on the information you provide we can sometimes give you an estimate of the cost. The exact cost of the removal will be provided by our rubbish removal experts onsite once they have seen the rubbish.

BACK TO TOP
7. How do you charge?

In most cases we charge by volume and and loading time, however differing factors can come into play. If the rubbish is particularly heavy (soil, concrete, etc.) flatbed rates apply. Call us to find out more. 

BACK TO TOP
8. How do we pay you?

Our preferred method of payment is through EFTPOS or any valid NZ credit card, we do not accept cash. Please note that all jobs need to be paid at the same time or right after the job is carried out while the team is onsite. 

We do offer 7 days and 20th of the month account terms for pre-approved commercial clients.

BACK TO TOP
9. What do you do with the rubbish and junk collected?

Reusable goods are recycled where possible and redistributed back into the community.

BACK TO TOP
10. Are you insured?

Yes, we are a fully licensed and insured company.

BACK TO TOP
11. How much do we charge for skip bin hire?

Currently we do not provide a skip bin or wheelie bin hire service. What we offer you is an easier alternative to this. We will do all the hard work for you by loading the junk and rubbish into our trucks and make sure to clean up after.

BACK TO TOP
12. Where is your office located?

Our head office is based in Rosebank Road, Avondale, Auckland.

BACK TO TOP
13. How big are your junk removal trucks?

Our junk removal trucks hold approximately 9 cubic meters of rubbish and waste (the same size as a standard large size skip).

BACK TO TOP
14. Do your junk removal teams work on Saturdays?

Our teams are generally available for Saturday jobs from 8AM to 4PM (earlier and later if needed). Call us free on 0800 586 524 to check availability in your area.

BACK TO TOP
15. What are your normal hours of operation?

We are open for business 6 days a week (Monday to Friday 7am to 7pm and Saturday 8am to 4pm). Sundays are by special arrangement only. Please note we are very flexible and often carry out early morning and late evening removals to meet customer demands.

 

Opening Hours

Monday to Friday
7am – 7pm

Saturdays
8am – 4pm

The opening hours are a guideline. We often work early morning and late into the evening to meet our clients’ needs especially for after hours commercial work.

BACK TO TOP
16. How soon should I book my appointment?

The sooner the better! At Junk2Go, our schedule tends to fill up quickly, so the sooner you can set an appointment the better chance you’ll have at getting a time that is most convenient for you. Of course, booking in advance is not always possible that is why we carry out many junk removals on the day and often within a 2 hour period from call to removal.

BACK TO TOP
17. Should I be prepared to help the junk removal team load my junk and rubbish into the junk trucks?

ABSOLUTELY NOT! You should be prepared to put your feet up and relax, go for a coffee or take time to do some shopping.

Our junk removal experts will load up and take away rubbish from your home or business. When we are on the scene, we will do all the work for you! After all, that’s part of our service.

BACK TO TOP
18. How and when should I pay?

Junk2Go rubbish removal service accepts payment after the job is complete. We accept many forms of payment, including credit card (MasterCard and Visa) or via EFTPOS. We do not accept cash. We are able to offer invoice terms for pre–approved clients.

BACK TO TOP
19. How do I arrange an account with you? And what information do you require to do so?

We can certainly open a commercial account after a successful application, simply email us with your requests at [email protected].

BACK TO TOP
20. What areas do you service?

We have rubbish removal experts ready to help Auckland-wide! For more information on the areas we service, please check out areas we service.

BACK TO TOP