FAQs

Google Rating

4.9

Based on 3786 reviews

Geoff MothFeb 26, 2026

We had a big job to do, a friend mentioned why not try junk2go, so we got in touch and they got it s…

Trish PreslandFeb 26, 2026

Junk2Go are so easy to deal with. Their customer service is outstanding. I will definitely use them …

Lyndon CowanFeb 24, 2026

Effortless service

ellen ryanFeb 23, 2026

Great service from the guys Lauti and Fani. Very professional and friendly in removing my junk, mad…

John MorrisDec 19, 2023

Prompt service, excellent guys who moved a large broken trampoline from our back deck.Highly recomme…

Beverley MontgomerySep 13, 2023

The staff members were polite friendly and went about the collection very proficiently. They were ti…

KarenFeb 21, 2026

No comment available

Marc BosFeb 21, 2026

Cost effective and friendly service

Helen WhitcherFeb 20, 2026

No comment available

Kevin ReeveFeb 18, 2026

Izzy and plipe are amazing sorting out our basement. Highly recommend.

Damien IerikoFeb 18, 2026

Great job and service of getting rid of rubbish and othe stuff. Highly recommend

Joanna LaoFeb 17, 2026

No comment available

BrianPerry AdminFeb 17, 2026

We use Junk 2 Go for both work and personal, they are super easy to deal with, clear and great commu…

Yvonne CarbisFeb 16, 2026

Fast, efficient and friendly

Shane McLennanFeb 15, 2026

Great service, fast, efficient. I have used your service twice now & the teams that have carried ou…

Shelley HughesFeb 14, 2026

These guys are amazing. Right from initial email query communication was fast and clear. When Fani a…

Doug TurnerFeb 14, 2026

A great service. I & L cleared the boxes in record time, after arriving jon time just as we hoped. T…

Nici BarnettFeb 14, 2026

Excellent service, removed huge fridge freezer which had died. Very professional workers and great c…

Alison PayneFeb 13, 2026

Excellent communication and service. Would happily use again and refer to others.

John & Margaret ReadyFeb 13, 2026

Prompt, efficient service. A positive experience, highly recommended.

Vanessa CostarFeb 10, 2026

Amazing service from start to finish. The team was friendly, professional, and highly methodical, ex…

Annu AiyerFeb 09, 2026

My phone call was attended very quickly for a public holiday and it was easy to make the appointment…

pauline hodgeFeb 05, 2026

Men were great,on time and very helpful

Morné Janse van RensburgFeb 05, 2026

Fast easy online booking. Super quick and hassle free pickup by friendly staff. All round good exper…

Trisha VFeb 05, 2026

Easy, fast, and efficient. Really appreciated how they make it so easy for their customers - no fuss…

Anu MathewsFeb 04, 2026

Good work, all done perfectly and would recommend for anyone interested.

Cheyenne WatkinFeb 04, 2026

No comment available

CAROL BEECHEYFeb 03, 2026

Great service within 24 hrs communication top, phoned to say they were on their way , offered to w…

Mark HeslopFeb 03, 2026

Very efficient , a pleasure to deal with and sensibly priced. Highly recommended.

Joanna PouFeb 03, 2026

Fast, professional service. Turned up same day and had competitive prices. Friendly and very efficie…

Elle FaurieFeb 03, 2026

Sterling service. Great company. I have used them before and the service has always been excellent…

Peter HollandFeb 02, 2026

Excellent people, very polite.

Stuart ChrispFeb 01, 2026

Great team! Turned up on time, very fast and even swept up the garage after they'd finished! Will de…

Francie ChampionJan 31, 2026

The two chaps who came to remove all my junk were friendly, very respectful and professional. They w…

Sushma BhatJan 31, 2026

Professional communication, fast and thorough, polite and pleasant... Good experience dealing with t…

Sarah MitchellJan 31, 2026

No comment available

Julie DanielsJan 31, 2026

Quick and efficient, highly recommend this service

Graeme SeymourJan 30, 2026

Prompt friendly service. Junk removed in a easy straight process.

Ali PatersonApr 15, 2025

Very happy with the service I received. Guys were friendly & helpful. Great communication. Would def…

Wayne BlomfieldJan 29, 2026

No comment available

Charles HadfieldJan 29, 2026

I am so happy with the work done over the last couple of days and would like to thank you all - bot…

Wendy ClarkeJan 29, 2026

Seamless, efficient and friendly service. Happy to recommend. Thanks Isi and Lorenzo. You made it l…

F KJan 29, 2026

Best company to deal with, from office to field teams,,great comms all the way. Keep up tge good ser…

Jennifer ChengJan 29, 2026

Arrived early, no nonsense, nice guys, picked up the rubbish and gone. That's all i ask for.

Susan BolesJan 28, 2026

We were recommended Junk2Go by our daughter. Gave them a call and within 24hrs our junk is all gone.…

Precinct ApartmentsJan 28, 2026

Pleasant and friendly to deal with. Competitive pricing and hassle free

Ami ChampionJan 28, 2026

Every time I book in with this team, it is just bloody awesome. Come in , no muck arounds, grab what…

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1. What do you do?

We remove rubbish and junk from just about anywhere – from houses, shops, offices, schools, cafes, building sites, after events, garages, storage facilities, lock ups etc. Our service includes all the loading and we clean up afterwards!

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2. What types of rubbish do you remove?

You name it we remove it! We remove household furniture and appliances like beds, chairs, couches, ovens, fridges, dryers, washing machines, tables, etc. We can also clear up paper, cardboard boxes, office junk, garden waste, renovation waste and so much more! 

However, we do not remove hazardous material like solvents, motor oils, petrol cans, gas bottles, asbestos etc. To confirm if we can take what you need to remove please call us at 0800 586 524, our rubbish removal experts can also advise you how to get rid of this type of waste if needed.

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3. How much notice do you need?

We have trucks available the same day, and in most cases, we can do the job a few hours after you call (we have done removals within 1 hour of the call). We do appreciate as much notice as possible, especially for early morning or late into the evening jobs. By giving plenty of notice, you have a better chance of getting a removal on the date and time that is most convenient for you. 

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4. Why use your service when we can hire a skip or a trailer?

Who wants to spend their free time loading a skip or trailer with rubbish? Our service is very efficient, making your rubbish disappear in minutes! Also, you only get charged for the rubbish we take away, whereas with a skip bin, you pay for the skip regardless if you fill it or not.

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5. Do we have to be at the premises for you to remove the rubbish?

Not at all! Once our rubbish removal experts are onsite, we can call or text you with the quote for approval. If you are happy with the quote, we can take away the rubbish on the spot and our office will call you to process the payment through credit card over the phone or send an invoice for pre-approved clients.

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6. Can you give us an accurate quote over the phone?

When you contact us, we will ask you a few questions about your rubbish and based on the information you provide we can sometimes give you an estimate of the cost. The exact cost of the removal will be provided by our rubbish removal experts onsite once they have seen the rubbish.

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7. How do you charge?

In most cases we charge by volume and and loading time, however differing factors can come into play. If the rubbish is particularly heavy (soil, concrete, etc.) flatbed rates apply. Call us to find out more. 

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8. How do we pay you?

Our preferred method of payment is through EFTPOS or any valid NZ credit card, we do not accept cash. Please note that all jobs need to be paid at the same time or right after the job is carried out while the team is onsite. 

We do offer 7 days and 20th of the month account terms for pre-approved commercial clients.

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9. What do you do with the rubbish and junk collected?

Reusable goods are recycled where possible and redistributed back into the community.

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10. Are you insured?

Yes, we are a fully licensed and insured company.

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11. How much do we charge for skip bin hire?

Currently we do not provide a skip bin or wheelie bin hire service. What we offer you is an easier alternative to this. We will do all the hard work for you by loading the junk and rubbish into our trucks and make sure to clean up after.

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12. Where is your office located?

Our head office is based in Rosebank Road, Avondale, Auckland.

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13. How big are your junk removal trucks?

Our junk removal trucks hold approximately 9 cubic meters of rubbish and waste (the same size as a standard large size skip).

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14. Do your junk removal teams work on Saturdays?

Our teams are generally available for Saturday jobs from 8AM to 4PM (earlier and later if needed). Call us free on 0800 586 524 to check availability in your area.

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15. What are your normal hours of operation?

We are open for business 6 days a week (Monday to Friday 7am to 7pm and Saturday 8am to 4pm). Sundays are by special arrangement only. Please note we are very flexible and often carry out early morning and late evening removals to meet customer demands.

 

Opening Hours

Monday to Friday
7am – 7pm

Saturdays
8am – 4pm

The opening hours are a guideline. We often work early morning and late into the evening to meet our clients’ needs especially for after hours commercial work.

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16. How soon should I book my appointment?

The sooner the better! At Junk2Go, our schedule tends to fill up quickly, so the sooner you can set an appointment the better chance you’ll have at getting a time that is most convenient for you. Of course, booking in advance is not always possible that is why we carry out many junk removals on the day and often within a 2 hour period from call to removal.

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17. Should I be prepared to help the junk removal team load my junk and rubbish into the junk trucks?

ABSOLUTELY NOT! You should be prepared to put your feet up and relax, go for a coffee or take time to do some shopping.

Our junk removal experts will load up and take away rubbish from your home or business. When we are on the scene, we will do all the work for you! After all, that’s part of our service.

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18. How and when should I pay?

Junk2Go rubbish removal service accepts payment after the job is complete. We accept many forms of payment, including credit card (MasterCard and Visa) or via EFTPOS. We do not accept cash. We are able to offer invoice terms for pre–approved clients.

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19. How do I arrange an account with you? And what information do you require to do so?

We can certainly open a commercial account after a successful application, simply email us with your requests at [email protected].

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20. What areas do you service?

We have rubbish removal experts ready to help Auckland-wide! For more information on the areas we service, please check out areas we service.

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