FAQs

Google Rating

4.9

Based on 3634 reviews

Natty Burt (Natty)Nov 28, 2025

Professional and efficient. Reliable and on time.

Erica AllenNov 28, 2025

Two really strong guys took so much junk from my house, some really heavy stuff too at a very reason…

Jane HastingsNov 27, 2025

The two strong men worked very hard, and swept up afterwards. The truck was packed so well! Im surp…

Shoneen DixNov 27, 2025

Could not recommend Junk2Go enough. I live a wee bit out of the city so had to pay a call out fee bu…

Amelia SalesaNov 26, 2025

The 2 boys allocated to our job were fantastic would definitely have them back Sausoo and Timothy. T…

John SmitNov 25, 2025

I was very happy with the service

Sue LaneNov 22, 2025

The service was quick, the guys were polite and very strong They had to do a difficult job for us an…

Christopher WangNov 22, 2025

Junk2Go team was timely and professional, I would definitely use them again!

Jeremiah SakariaNov 22, 2025

No comment available

Katherine FabianNov 21, 2025

“Your service was absolutely outstanding. The 20 years old junk in my garage was completely cleared …

Roger LowNov 20, 2025

Excellent service. Two staff arrived within the agreed time-slot, worked hard and tidied the site to…

Stephen TamateaNov 20, 2025

On time and very tidy

AnamariaNov 20, 2025

Great service provided by the team. We had a lot of stuff to be removed and they handled things very…

Delia ClareNov 19, 2025

Highly, highly recommended. These two guys removed an entire truckload of renovation construction wa…

Dong ChenNov 19, 2025

No comment available

Colin NichollsNov 18, 2025

ISI and his team were great. Big job well done. And best part…. They tidied up brilliantly. Recommen…

Richard BatemanNov 18, 2025

Another great visit. All gone. Cleaned up. No fuss. Thank you.

Mayank MrugNov 17, 2025

No comment available

tetet eustaquioNov 17, 2025

Great same day service & reasonably priced as well!

Sharon WarnNov 17, 2025

Excellent customer service the guy's were prompt & friendly when doing their business & very respect…

Paulie hootonNov 17, 2025

Great service and prompt removal, no fuss, no dramas. Would definitely use again.

monisha vrajlalNov 16, 2025

No comment available

Daniel KoenawanNov 16, 2025

Great and quick service. Came on time (even slightly early) and disposed of my rubbish quickly.

Lara RetiNov 15, 2025

Placed a call Friday afternoon Booked in for Saturday's 9am slot pickup. Two gentlemen called as …

Steve CullenNov 15, 2025

Very thankful. Professional. Picked my junk up. Property is very clean. The boys went the extra mile…

Pau MedranoNov 15, 2025

Very responsive on the phone, came next day and took it all away. Friendly and competent team all th…

Jane GreyNov 14, 2025

This crew are amazing. Within half an hour the job was done. They even swept up the dust and splinte…

SonjaNov 13, 2025

100% rate this experience. Never before have I seen such incredible hardwork and clever logistics to…

Andrea HughesNov 12, 2025

Booked and done the next day which was fantastic. Guys were very fast and organised

Max SchlegelNov 12, 2025

I have recently used junk 2 go to remove some furniture from my home . From my first contact arrangi…

Stu GallowayNov 12, 2025

Super quick service. Very helpful and courteous. Reasonably priced for the great Job they do. I've u…

Tom Elgin.Nov 11, 2025

Good service and reasonable price.

Nick ThompsonNov 11, 2025

Quick, efficient, and reliable. We have used Junk2Go prior and will continue to do so. Thanks team.

Bernadette MaunsellNov 10, 2025

Laurence said... don't you worry, we will do the magic! And they did! Thank you for the wonderful jo…

Shane Griffin Dent DevilsNov 10, 2025

Thank you for a problem free service.

HunnieNov 10, 2025

Awesome people to deal with over the phone staff that came to my home sorry I can not remember there…

Tanya RobertsonNov 10, 2025

FIVE STAR REVIEW FOR OUTSTANDING SERVICE. Junk2Go removed a broken spa pool from our property. Fro…

Parvash NavanathanNov 08, 2025

Excellent service from initial contact to junk removed. They came on 2 occasions without hesitation …

moewai devonNov 08, 2025

Third time round customer and still polite, courteous, friendly workers, quick appraisal, fast, effi…

Derek LeenNov 07, 2025

No comment available

O ONov 06, 2025

The team wer amazing, efficient & took pride In their work, on time & easy to deal with, my yard loo…

Michelle DavidsonNov 05, 2025

Again great service received from Junk2Go Thanks so much

Alan YoungNov 04, 2025

Great service. I was initially put off by them only committing to quoting the cost once they had see…

PaigeNov 04, 2025

Amazing fast service and really reasonable pricing!

Sandy RedmayneNov 04, 2025

These guys were so awesome to deal with. They came and cleared my mothers house of 65 yrs of stuff. …

Barrie & Judy CavillNov 03, 2025

Great service. The two guys were very pleasant and friendly. Loaded the rubbish on and left the area…

Pia GrassaNov 01, 2025

I’ve used Junk2Go several times over the last few years. They always arrive on time and if they’re r…

Kathryn TeeboonOct 31, 2025

So much easier than trying to arrange someone else to collect! Thanks team for turning around unneed…

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1. What do you do?

We remove rubbish and junk from just about anywhere – from houses, shops, offices, schools, cafes, building sites, after events, garages, storage facilities, lock ups etc. Our service includes all the loading and we clean up afterwards!

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2. What types of rubbish do you remove?

You name it we remove it! We remove household furniture and appliances like beds, chairs, couches, ovens, fridges, dryers, washing machines, tables, etc. We can also clear up paper, cardboard boxes, office junk, garden waste, renovation waste and so much more! 

However, we do not remove hazardous material like solvents, motor oils, petrol cans, gas bottles, asbestos etc. To confirm if we can take what you need to remove please call us at 0800 586 524, our rubbish removal experts can also advise you how to get rid of this type of waste if needed.

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3. How much notice do you need?

We have trucks available the same day, and in most cases, we can do the job a few hours after you call (we have done removals within 1 hour of the call). We do appreciate as much notice as possible, especially for early morning or late into the evening jobs. By giving plenty of notice, you have a better chance of getting a removal on the date and time that is most convenient for you. 

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4. Why use your service when we can hire a skip or a trailer?

Who wants to spend their free time loading a skip or trailer with rubbish? Our service is very efficient, making your rubbish disappear in minutes! Also, you only get charged for the rubbish we take away, whereas with a skip bin, you pay for the skip regardless if you fill it or not.

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5. Do we have to be at the premises for you to remove the rubbish?

Not at all! Once our rubbish removal experts are onsite, we can call or text you with the quote for approval. If you are happy with the quote, we can take away the rubbish on the spot and our office will call you to process the payment through credit card over the phone or send an invoice for pre-approved clients.

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6. Can you give us an accurate quote over the phone?

When you contact us, we will ask you a few questions about your rubbish and based on the information you provide we can sometimes give you an estimate of the cost. The exact cost of the removal will be provided by our rubbish removal experts onsite once they have seen the rubbish.

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7. How do you charge?

In most cases we charge by volume and and loading time, however differing factors can come into play. If the rubbish is particularly heavy (soil, concrete, etc.) flatbed rates apply. Call us to find out more. 

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8. How do we pay you?

Our preferred method of payment is through EFTPOS or any valid NZ credit card, we do not accept cash. Please note that all jobs need to be paid at the same time or right after the job is carried out while the team is onsite. 

We do offer 7 days and 20th of the month account terms for pre-approved commercial clients.

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9. What do you do with the rubbish and junk collected?

Reusable goods are recycled where possible and redistributed back into the community.

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10. Are you insured?

Yes, we are a fully licensed and insured company.

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11. How much do we charge for skip bin hire?

Currently we do not provide a skip bin or wheelie bin hire service. What we offer you is an easier alternative to this. We will do all the hard work for you by loading the junk and rubbish into our trucks and make sure to clean up after.

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12. Where is your office located?

Our head office is based in Rosebank Road, Avondale, Auckland.

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13. How big are your junk removal trucks?

Our junk removal trucks hold approximately 9 cubic meters of rubbish and waste (the same size as a standard large size skip).

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14. Do your junk removal teams work on Saturdays?

Our teams are generally available for Saturday jobs from 8AM to 4PM (earlier and later if needed). Call us free on 0800 586 524 to check availability in your area.

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15. What are your normal hours of operation?

We are open for business 6 days a week (Monday to Friday 7am to 7pm and Saturday 8am to 4pm). Sundays are by special arrangement only. Please note we are very flexible and often carry out early morning and late evening removals to meet customer demands.

 

Opening Hours

Monday to Friday
7am – 7pm

Saturdays
8am – 4pm

The opening hours are a guideline. We often work early morning and late into the evening to meet our clients’ needs especially for after hours commercial work.

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16. How soon should I book my appointment?

The sooner the better! At Junk2Go, our schedule tends to fill up quickly, so the sooner you can set an appointment the better chance you’ll have at getting a time that is most convenient for you. Of course, booking in advance is not always possible that is why we carry out many junk removals on the day and often within a 2 hour period from call to removal.

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17. Should I be prepared to help the junk removal team load my junk and rubbish into the junk trucks?

ABSOLUTELY NOT! You should be prepared to put your feet up and relax, go for a coffee or take time to do some shopping.

Our junk removal experts will load up and take away rubbish from your home or business. When we are on the scene, we will do all the work for you! After all, that’s part of our service.

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18. How and when should I pay?

Junk2Go rubbish removal service accepts payment after the job is complete. We accept many forms of payment, including credit card (MasterCard and Visa) or via EFTPOS. We do not accept cash. We are able to offer invoice terms for pre–approved clients.

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19. How do I arrange an account with you? And what information do you require to do so?

We can certainly open a commercial account after a successful application, simply email us with your requests at [email protected].

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20. What areas do you service?

We have rubbish removal experts ready to help Auckland-wide! For more information on the areas we service, please check out areas we service.

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