Frequently Asked Questions


1. What do you do?

We remove rubbish and junk from just about anywhere – from houses, shops, offices, schools, cafes, building sites, sporting events, garages, storage facilities, lock ups etc. Our service includes all the loading and we clean up afterwards!


2. What types of rubbish do you remove?

You name it we remove it! Including beds, chairs, couches, ovens, fridges, dryers, washing machines, tables, old furniture, boxes, paper, cardboard, office junk, computers, garden waste, renovation waste and so much more!

However we do not remove Hazardous Materials, including paint, solvents, motor oils, petrol cans, old tyres, and asbestos. Our drivers can advise you how to get rid of this type of waste.


3. How much notice do you need?

As much notice as possible would be great, however we do have trucks available at short notice.  In most cases we can do the job the same day (we have done pick ups within 1 hour of the call)


4. Why use your service when we can hire a skip or a trailer?

It’s true. Who wants to spend there free time loading a skip or trailer with rubbish? We do all the loading for you and clean up afterwards. Our service is very efficient and you only get charged for the rubbish we take away – whereas with a skip bin you pay for the skip regardless if you fill it or not.

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5. Do we have to be at the premises for you to remove the rubbish?

No not at all, we can contact you on your cell phone and provide you with a confirmed quote over the phone and take payment via credit card or leave an invoice for pre-approved clients.


6. Can you give us an accurate quote over the phone?

When you call us we will ask you a few questions about your rubbish and based on the information provided we can give you an estimate of the cost. Once we are at the location of the rubbish we will be able to provide an accurate cost.


7. How do you charge?

In most cases we charge by volume, (how much room your rubbish takes up in the truck) weight and loading time. If the rubbish is particularly heavy (soil, concrete etc) flat bed rates apply.


8. How do we pay you?

Our preferred method of payment is via credit card, cheque or cash. Please note all jobs are to be paid at the time that the job is carried out. However, we are able to offer 7 day and 20th account terms for pre-approved commercial clients.


9. What do you do with the rubbish and junk collected?

We are very passionate about the environment; we recycle wherever possible and regularly donate items to local charities.


10. Are you insured?

Yes we are a fully licensed and insured company.

11.  How much do we charge for skip bin hire?

We are sorry we are unable to provide a skip bin or a cost for one however we do offer you an easy alternative to skip bin hire. We do all the hard work for you loading the junk and rubbish into our trucks.


12.  Where is your office located?

Our head office is based in Rosebank Road, Avondale, Auckland.

 

 


13.  How big are your junk removal trucks?

Our junk removal trucks are approximately 2250 mm wide x 2380 mm high x 5750 mm long. The rubbish removal box holds approximately 9 cubic meters of rubbish and waste (the same size as a standard large size skip).

14.  Do your junk removal teams work on Saturdays?

Our teams are generally available for Saturday jobs from 8AM to 4PM (earlier and later if needed). Call us free on 0800 586 524 to check availability in your area.

15. Do your junk removal teams work on Sundays?

Junk and rubbish can be removed on a Sunday by booking a special appointment here or call us on 0800 586 524.

 

16. What are your normal hours of operation?

We are open for business 7 days a week , Monday to Friday 7am – 7pm and Saturday & Sunday 8am-4pm. Whenever you need us, we’ll be there. Please note: we are very flexible and often carry out early morning and late evening removals to meet client demands.

 

Opening Hours

 

Monday to Friday
7am-7pm
Saturdays
8am – 4pm
Sundays
8am-4pm

The opening hours are a guideline , we often work early morning and late into the evening to meet our clients’ needs especially for after hours commercial work
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17. How soon should I book my appointment?

The sooner the better! At 0800 junk2go, our schedule tends to fill up quickly, so the sooner you can set an appointment the better chance you’ll have at getting a time that is most convenient for you. Of course booking in advance is not always possible that is why we carry out many junk removals on the day and often within a 2 hour period from call to removal.

18. Should I be prepared to help the junk removal team load my junk and rubbish into the junk trucks ?

ABSOLUTELY NOT! When you book 0800 junk2go to load up and take away your rubbish from a home or business , you should be prepared to put your feet up and relax or go for a coffee or take in some shopping! When the 0800 junk2go teams are on the scene, we’ll do all the work. After all, that’s part of our service

19. How and when should I pay?

0800 Junk2go rubbish removal service accepts payment after the job is complete. We accept many forms of payment, including credit card (MasterCard and Visa), cash or cheque. We are able to offer invoice terms for pre–approved clients

20. How do I arrange an account with you? And what information we require to do so?

We can certainly open a commercial account after a successful application.

 

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